FAQs

FAQs

1. What does CareNotes cost?

The only thing we charge for is integration with practice management software (because PMS companies charge us), but the core app? Free.

2. What’s the catch?

No catch. We built this because we were staying late, unable to go home to our families after practicing full-time, seeing 20+ patients a day, while owning and managing two busy group practices in Manhattan. We knew there had to be a better way—so we created it. Try it, and you’ll see.

3. How does CareNotes save me time?

We generate real-time, AI-powered clinical notes from you and your patient’s speech. As soon as you finish an appointment, your note is ready to sign—no extra typing, no wasted time.

4. Do I need to change my workflow?

Nope. Just tap record on your iPhone before seeing your next patient—that’s it. CareNotes types, formats, and finalizes your notes while you work. When you’re done, so is your note.

5. Do I have to integrate with my PMS?

Not at all. With copy-paste mode, you can still use CareNotes quickly and efficiently. But if you do integrate, your notes go straight into the patient chart, saving even more time.

6. What’s this “CareAssist” feature?

CareAssist remembers your patients for you. Before an appointment, it summarizes previous notes so you don’t have to scroll through pages of history. Think of it as your personal AI cheat sheet.

7. How accurate are the AI-generated notes?

Pretty darn accurate. But we know every dentist has their own style, so you can edit anything before finalizing. And no need to type—you can simply talk to your notes to make edits.

Plus, CareNotes boasts zero hallucinations. Unlike other AI note solutions that can have up to a 40% hallucination rate, we ensure your notes are precise, reliable, and clinically accurate.

8. Can I use CareNotes on my phone?

Yes! It’s a mobile-first app, so you can finish notes anywhere—between patients, at lunch, or even at home. No internet required—so even if you’re in the subway on your way home, you can still wrap up your notes.

9. Does CareNotes work for specialists?

Absolutely. We support GPs, periodontists, oral surgeons, orthodontists, endodontists, prosthodontists—you name it.

We even have a feature for referral requests and reports, making it easier than ever to communicate with specialists and keep patient care seamless.

10. Is this HIPAA compliant?

100%. We use bank-grade encryption and never store PHI on our servers. Your data is your data.

11. Do I need to train the AI?

Nope. CareNotes works out of the box. Just start using it, and it’ll learn your style over time.

The more you use it, the better it gets at customizing to your specific way of writing notes—eventually requiring little to no edits at all, saving you even more time.

12. How long does it take to get set up?

Under two minutes. Download the app, sign up, and you’re good to go. No demo, no onboarding, no training, no nonsense.

13. Can I dictate my notes?

Yes! Talk, type, or let AI generate them for you. Whatever works best for you.

Forgot to hit record? No problem. Just talk to CareNotes like you’re talking to a personal scribe, and it’ll write the note for you—just as if it had been recording the whole time.

14. What if my office uses templates?

We support custom templates, so you can keep using the note structure you already love.

15. Will CareNotes slow me down?

No way. The goal is to speed you up. Most dentists cut their note time by at least 80% after utilizing CareNotes.

16. Does it work with hygienists?

Yes! Hygienists can use CareNotes for perio charting, clinical notes, and patient summaries too.

In fact, it works for any healthcare professional who needs fast, accurate, and effortless documentation.

17. What if I need help?

We’re real dentists building this for other dentists. You can reach out anytime—we actually listen and use your feedback to improve the app so other doctors can benefit even more.

18. What’s next for CareNotes?

We’re working on insurance claim automation, smarter AI features, and even real-time treatment planning. Stay tuned.

19. Can my associates and team use it too?

Of course! The more the merrier. Everyone in your practice can use CareNotes to stay on the same page.

20. How do I get started?

Download CareNotes from the App Store, sign up in minutes, and start saving time today.

21. What about recording & patient consent in other states?

CareNotes uses audio recording to capture clinical information, but recording laws vary by state. Most states are “one-party consent,” meaning that only one person involved in the recording (e.g., the provider) needs to be aware of and consent to the recording. However, some states require “all-party consent,” meaning everyone being recorded must agree.

Below is a general breakdown:

One-Party Consent States

  • Alabama
  • Alaska
  • Arizona
  • Arkansas
  • Colorado
  • District of Columbia
  • Georgia
  • Hawaii
  • Idaho
  • Indiana
  • Iowa
  • Kansas
  • Kentucky
  • Louisiana
  • Maine
  • Minnesota
  • Mississippi
  • Missouri
  • Nebraska
  • New Jersey
  • New Mexico
  • New York
  • North Carolina
  • North Dakota
  • Ohio
  • Oklahoma
  • Oregon
  • Rhode Island
  • South Carolina
  • South Dakota
  • Tennessee
  • Texas
  • Utah
  • Virginia
  • West Virginia
  • Wisconsin
  • Wyoming

All-Party Consent States

  • California
  • Delaware
  • Florida
  • Illinois
  • Maryland
  • Massachusetts
  • Michigan
  • Montana
  • Nevada
  • New Hampshire
  • Pennsylvania
  • Washington
  • (Vermont does not have a specific wiretapping law but may effectively require all-party consent based on case law.)

Because rules can differ depending on context or local statutes, many practices choose to include a brief statement about recording in their patient intake forms or consent paperwork for transparency and peace of mind. Please download the form below:

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